Crossroads
Counselling & Psychological Services
Therapy by Design
Come in. Relax. Get comfortable.
That might not be the first feeling you expect when you walk into a commercial building—but at Crossroads Counselling & Psychological Services, it’s exactly the experience we aim to create.
When you visit us, it’s not just another appointment on your calendar. It’s a moment to step away from the noise, and step toward peace of mind.
That kind of work doesn’t happen by accident. It requires intention—especially in how a space looks, feels, and functions. In other words: thoughtful design.
Why Design Matters in Mental Health
A growing amount of research (The Impact of Design on Mental Health; Designing for Wellbeing: The Role of Interior Architecture in Mental Health) shows a powerful connection between our environment and our mental well-being. A common prescription is spending time in nature because of its proven benefits. But indoor spaces matter in different ways, given how much of our time is spent indoors. The way a room is designed can impact how we feel—sometimes in ways we don’t even realize.
With that in mind, the design of our new home at 128 Appaloosa Run was no afterthought—it was an extension of our therapeutic mission.
Outside of my work as a psychologist, I’ve always loved interior design. Maybe it’s my creative right brain at work—or maybe it’s my belief that the spaces we inhabit help shape our emotions. Either way, I leaned into this passion while designing Crossroads’ new space. I drew inspiration from nature, my favourite places, and the knowledge that healing starts with how a space makes you feel.
Intentional Choices for a Better Experience
Designed for Visual Appeal
Lighting sets the tone. We chose warm, unique fixtures to create a welcoming, calming atmosphere—visually signalling that this is not just another office, but a place designed for mental wellness.
Colour plays its part too. Inspired by nature, our palette evokes the outdoors: deep forest greens and calming ocean blues—colours that ground us and bring a sense of calm. These are personal to me; few things are more centring than being surrounded by evergreens or standing beside the sea.
Texture adds another layer of warmth. We added custom trim and moulding to show attention to detail—because just like our clients, the space is anything but generic.
Designed for Everyone
Accessibility isn’t optional—it’s foundational. From the parking lot to each therapy room, our space is fully accessible for those with mobility needs. Everyone deserves to feel seen, valued, and welcomed from the moment they arrive.
Designed for Confidentiality
We took confidentiality seriously during renovations. Every soundproofing option our contractors offered—we said yes. Offices feature solid-core, cork-filled doors with sound strips, insulation, resilient sound channels, 5/8″ drywall, and SonoPan on all walls. The office features a white noise machine. The result: a space where your privacy is protected, and outside noise fades away.
Designed for Convenience
Our location strikes a balance: close to major roads but tucked away from the busiest streets. That means easy access and a smooth arrival—plus nearby amenities like coffee shops and grocery stores.
Designed for People
Each therapy room is tailored for specific needs: some for kids, others for couples or families, and some for quiet one-on-one work. Each is thoughtfully appointed to feel personal, welcoming, and calming.
The Bottom Line
Therapy is deeply personal. It’s hard work. The environment shouldn’t make it harder—it should make it easier. When you walk into Crossroads, we want you to feel safe. At home. Appreciated. And ready.
Because when a space is designed with care, it doesn’t just hold your story—it helps you heal.
Therapy by Design: The Gallery:
Amy Wiens, psychologist, is the founder and Principal of Crossroads Counselling & Psychological Services. She holds an Honours degree in Psychology from Saint Mary’s University and a Master’s degree in Counselling Psychology with a focus in Marriage and Family Therapy from Trinity Western University. With her educational background and passion for helping individuals, couples, and families live more congruent, authentic, and meaningful lives, Amy is dedicated to supporting clients in navigating their personal challenges.